Introduction
Protecting your private information is our priority. This Privacy Policy applies to ThriveFlow and explains what personal information we collect, what we do with it, what we don't do with it, and how we keep it safe — and how you can manage your consent or restrict data collection and processing. This Privacy Policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). For the purposes of this Privacy Policy, unless otherwise noted, all references to "site" or "sites" include our website and any associated applications or platforms operated by ThriveFlow. By using our sites and services, you consent to the data practices described in this statement. If you do not agree with this Privacy Policy, please do not use our services.
What Information We Collect
Personal Information
We only collect the minimum amount of personal information necessary to deliver an optimal experience to you. Personal information is information that can be used to identify you as an individual.
Information you provide directly to us:
• Name and contact details (email address, phone number, mailing address)
• Account registration information
• Payment and billing information
• Communication preferences
• Information provided through forms on our sites
• Information provided via phone, email, text, or other communication channels
• Contest or survey responses
Information we collect automatically:
• Website usage data and analytics
• IP address and device information
• Browser type and version
• Access times and referring website addresses
• Cookies and similar tracking technologies
• Advertisement engagement data
Non-Personal Information
We may also collect non-personal information that cannot be used to identify you, such as:
• Aggregated usage statistics
• General demographic information
• Technical information about your device and browser
How We Use Your Information
We collect and use your personal information for the following purposes:
Primary Purposes
• To provide and operate our services
• To process transactions and manage your account
• To communicate with you about our services
• To provide customer support
• To improve our services and user experience
Secondary Purposes
• To inform you about other products or services available from ThriveFlow and our affiliates
• To send marketing communications (with your consent)
• To conduct research and analytics
• To comply with legal obligations
• To protect our rights and prevent fraud
Marketing Communications
We may contact you via email, phone, text message, or other communication methods for:
• Educational content and announcements
• Promotional offers and marketing materials
• Service updates and confirmations
• Surveys and feedback requests
You can opt out of marketing communications at any time by:
• Clicking the "unsubscribe" link in our emails
• Contacting us directly at support@thriveflow.com
• Updating your preferences in your account settings
Information Sharing and Disclosure
Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in:
• Payment processing
• Email and communication services
• Website hosting and technical support
• Analytics and marketing services
• Customer support services
All third-party service providers are required to:
• Use your information only for the specific services they provide to us
• Maintain the confidentiality and security of your information
• Comply with applicable privacy laws
Marketing Partners
With your consent, we may share your information with selected marketing partners for promotional purposes. You can withdraw this consent at any time.
Legal Requirements
We may disclose your personal information without notice if required to do so by law or in good faith belief that such action is necessary to:
• Comply with legal process or court orders
• Protect and defend our rights or property
• Protect the personal safety of users or the public
• Investigate potential violations of our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Cookies and Tracking Technologies
What Are Cookies
Our sites may use "cookies" to help personalize your online experience. A cookie is a small text file that is placed on your device by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
How We Use Cookies
We use cookies for various purposes, including:
• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements
Managing Cookies
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that if you choose to decline cookies, you may not be able to fully experience all features of our services.
Other Tracking Technologies
We may also use web beacons, pixel tags, and similar technologies to:
• Track email open rates and engagement
• Monitor website usage patterns
• Deliver targeted advertising
• Analyze the effectiveness of our marketing campaigns
Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption: We use SSL (Secure Sockets Layer) protocol to encrypt sensitive information during
transmission
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Assessments: Ongoing monitoring and testing of our security systems
• Staff Training: Regular privacy and security training for our employees
Data Storage
We may store your data on servers provided by third-party hosting vendors with whom we have contracted. These vendors are required to maintain appropriate security standards and comply with applicable privacy laws.
Limitations
While we strive to protect your personal information, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure. You acknowledge that:
• There are security and privacy limitations inherent to the Internet beyond our control
• The security, integrity, and privacy of information exchanged between you and us cannot be absolutely guaranteed
International Data Transfers
If we transfer your personal information outside of Australia, we will ensure that:
• The recipient country has adequate privacy protections, or
• We have appropriate safeguards in place, such as contractual protections
• You have been informed of the transfer and any associated risks
Data Retention
We retain your personal information only for as long as necessary to:
• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce our agreements
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights:
Access Rights
• Request access to the personal information we hold about you
• Receive a copy of your personal information in a commonly used format
Correction Rights
• Request correction of inaccurate or incomplete personal information
• Have us update or amend your personal information
Other Rights
• Request that we stop using your personal information for direct marketing
• In certain circumstances, request deletion of your personal information
• Withdraw consent where processing is based on consent
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not provide any personal information through our services. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
External Links
Our sites may contain links to other websites operated by third parties. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of any other site that collects personally identifiable information.
This Privacy Policy applies only to information collected by ThriveFlow through our own sites and services.
Third-Party Integrations
We may integrate with third-party services and platforms to enhance our offerings. When you use these integrations:
• You may be subject to the privacy policies of those third parties
• We may receive information from these third parties in accordance with their terms
• We will handle any such information in accordance with this Privacy Policy
Data Portability
Upon request, we can provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, subject to technical feasibility and legal requirements.
Automated Decision Making
We may use automated systems to analyze your information for purposes such as:
• Personalizing your experience
• Detecting fraud or security threats
• Improving our services
If you have concerns about automated decision-making that significantly affects you, please contact us to discuss your options.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:
• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes by:
• Sending an email to the primary email address in your account
• Placing a prominent notice on our website
• Providing in-app notifications where applicable
Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modified policy and your agreement to abide by and be bound by the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Complaints and Dispute Resolution
Internal Complaints Process
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:
1. Contact Us First: Please contact us using the details below to discuss your concerns
2. Formal Complaint: If you're not satisfied with our initial response, you can lodge a formal complaint
3. Investigation: We will investigate your complaint and respond within 30 days
4. Resolution: We will work with you to resolve the issue satisfactorily
External Complaints
If you are not satisfied with our response to your complaint, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
ThriveFlow
Email: support@thriveflow.com
Phone: +61 468 000 945
For privacy-related inquiries, please include "Privacy Inquiry" in the subject line of your email.
Consent and Acknowledgment
By using ThriveFlow's services, you acknowledge that:
• You have read and understood this Privacy Policy
• You consent to the collection, use, and disclosure of your personal information as described in this policy
• You understand your rights under Australian privacy law
• You can withdraw your consent at any time, subject to legal and contractual restrictions
Definitions
For the purposes of this Privacy Policy:
• Personal Information: Information that can be used to identify you as an individual
• Sensitive Information: Personal information requiring special protection under privacy law
• Processing: Any operation performed on personal information, including collection, use, storage, and disclosure
• Third Party: Any individual or organization other than ThriveFlow and you
Effective Date:01:08:2025
This Privacy Policy is effective as of the date listed above and replaces any prior versions. For questions about this Privacy Policy, please contact us at support@thrivef low.com
